In the dynamic world of tourism, businesses are persistently striving to deliver unrivalled experiences to their customers. One such ground-breaking tool that has garnered attention in this space is the Smartvisit Destination Experience Platform (DEX) from Smartvisit. This comprehensive suite of services is revolutionizing how businesses' drive revenue and increase customer engagement and satisfaction.
Smartvisit's Destination Experience Platform (DEX) offers a robust approach to managing tourism and loyalty programs. The suite is comprised of several components, each meticulously designed to streamline operations, enhance customer journeys, and drive business growth.
1. Bundling tours, attractions, shopping and other experiences
Central to the Destination Experience Platform (DEX) is the Smartvisit Destination Experience Package. Serving destination marketing organizations, top tourism and attraction operators, and accommodation providers to offer a curated range of experiences and attractions all on one package or pass. Its high level of customization allows businesses to adapt it to their unique needs. Whether the focus is on city tours, adventure activities, shopping, restaurants or cultural experiences, the Destination Experience Package can be tailored to suit any business model. Along with your own package, you also have access to the Smartvisit app which can be internally branded.
2. Technology & Fulfillment
The Smartvisit DEX employs cutting-edge technology for pass fulfilment to ensure a seamless customer experience. It includes a state-of-the-art mobile application that offers customers digital access to their passes and a plethora of information about attractions. Direct booking and redemptions can be made through the app making sure customers can expect ease of use, convenience and speed. Additionally, businesses can benefit from adding multimedia content to enhance a customer in-destination experience.
3. Sales & Distribution
The suite also encompasses a comprehensive sales and distribution network. This network leverages both direct and indirect sales channels, ensuring maximum visibility for businesses' offerings. With a focus on global distribution, Smartvisit helps companies to reach new audiences and expand their customer base. Add your own experiences, contract new experiences or let us assist you. It’s your choice.
4. Customer Support
Recognizing the importance of top-notch customer service, Smartvisit incorporates customer support in its package. From handling inquiries and resolving issues to providing pertinent information, the dedicated customer support team ensures a smooth customer journey from start to finish.