In the dynamic world of tourism, businesses are persistently striving to deliver unrivalled experiences to their customers. One such ground-breaking tool that has garnered attention in this space is the Smartvisit Destination Experience Platform (DEX) from Smartvisit. This comprehensive suite of services and tools is revolutionizing how businesses' drive revenue and increase customer engagement and satisfaction.
DEX offers a robust approach to managing tourism and loyalty programs. The platform is comprised of several components, each meticulously designed to streamline operations, enhance customer journeys, and drive business growth.
1. Bundling tours, attractions, shopping and other experiences
Central to DEX is the ability to provide a variety of tools to destination marketing organizations, top tourism and attraction operators, regional tourism organisations and accommodation providers, offering a curated range of features. The ability to provide a variety of customization in the ability to pick the most suitable solutions means businesses can create packages and features unique to their needs and those of their customers. Whether the focus is on city tours, adventure activities, shopping, restaurants or cultural experiences, DEX can be tailored to suit any business model. Along with your own package, you also have access to the Smartvisit app which can be internally branded.
2. Technology & Fulfillment
DEX employs cutting-edge technology for pass fulfilment to ensure a seamless customer experience. It includes a state-of-the-art mobile application that offers customers digital access to their passes, directory listings, digital maps and navigation, and articles such as blogs or interesting information . Direct booking and instant redemptions can be made through the app making sure customers can expect ease of use, convenience and speed. Additionally, businesses can benefit from adding multimedia content to enhance a customer in-destination experience.
3. Sales & Distribution
The suite also encompasses a comprehensive sales and distribution network. This network leverages both direct and indirect sales channels, ensuring maximum visibility for businesses' offerings. With a focus on global distribution, Smartvisit helps companies to reach new audiences and expand their customer base. Add your own experiences, contract new experiences or let us assist you. It’s your choice.
4. Customer Support
Recognizing the importance of top-notch customer service, Smartvisit incorporates customer support in its package. From handling inquiries and resolving issues to providing pertinent information, the dedicated customer support team ensures a smooth customer journey from start to finish.
